Returns
You can exchange or return the products of your order during 30 days from the day you receive the products.
100% SATISFACTION GUARANTEE
Returns and exchanges are very easy!
If you want to exchange or return your order, don't worry! Send an email to hello@liohproducts.com with your order details and the products you want to exchange or return.
WHAT OPTIONS DO I HAVE WHEN RETURNING OR EXCHANGING A PRODUCT?
When you return a product you can choose one of these options:
- Full refund of the amount paid.
- Replacement by another reference.
You can only make one exchange or return per order.
CAN I EXCHANGE OR RETURN A PRODUCT?
We want you to be 100% satisfied with your purchase, so if for any reason you are not, you can make an exchange or return at no cost.
In other words, you can return one or more products from the same order or exchange one or more products from the same order for another.
Respecting the following conditions:
- An exchange or refund can be requested within 30 calendar days from the date of receipt of the order by the customer. In promotional periods such as Black Friday and Christmas we extend the period for exchanges and returns to 45 days.
- The product may have been tested but must be practically full (more than 3 thirds full).
- In the case of a product that is part of a pack, the complete pack must be returned.
- From the moment we receive the returned product in our warehouse, the maximum period to receive the refund is 15 working days using the same payment method used in your purchase, depending on your bank.
- Under no circumstances can an exchange or refund be made after a previous exchange or refund linked to the same order.
DO I HAVE TO PAY THE EXCHANGE/RETURN COSTS?
As mentioned above, you can make an exchange or a return.
- Exchanges and returns are completely free of charge.
- In the case of returns, the shipping costs of the order will not be refunded.
WHAT HAPPENS IF THE PRODUCT IS DEFECTIVE OR DOES NOT MATCH THE PURCHASED REFERENCE?
Full guarantee! We will take care of the whole process very easily and at no cost to you so that you can continue to value us and enjoy LI:OH forever.
Contact us at hello@liohproducts.com with your order details and a picture of what you have received, so we can sort it out quickly.
Return Policy Abuses
LI:OH Products S.L. reserves the right to cancel orders and permanently block the account of those users who abuse the return and exchange policy.