Devoluciones

You can exchange or return products from your order within 30 days from the day you receive the products.

100% SATISFACTION GUARANTEE

 Exchanges and returns are very easy!

If you want to exchange or return your order, don't worry! Send an email to hello@liohproducts.com with the order details and the products you want to exchange or return.

What options do I have when returning or exchanging a product?

When you return a product you can choose one of these options:

  • Full refund of the amount paid.
  • Replacement with another reference.

Only one exchange or return can be made per order.

CAN I EXCHANGE OR RETURN A PRODUCT?

We want you to be 100% satisfied with your purchase, so if for some reason you are not, you can make an exchange or a free return.

That is, returning one or more products from the same order or exchanging one or more products from the same order for another.

Respecting the following conditions:

  • A change or return can be requested within 30 calendar days from the date the customer receives the order. During promotional periods such as Black Friday and Christmas we extend the period for exchanges and returns to 45 days.
  • The product may have been tried on but must be practically full (more than 3 thirds)
  • If it is a product that is part of a pack, the entire pack must be returned.
  • From the moment we receive the returned product at our warehouse, the maximum period to receive the refund is 15 business days using the same payment method used in your purchase, depending on your bank.
  • Under no circumstances can an exchange or return be made after having previously made one linked to the same order.
Do I have to pay the exchange/return costs?

As we have mentioned above, you can make an exchange or a return.

  • Exchanges and returns are made completely free of charge. free.
  • Returns will not be refunded for shipping costs.
What happens if the product is defective or does not match the purchased reference?

Full guarantee! We will take care of the entire process in a very easy way and at no cost to you so that you can continue to rate us and enjoy LI:OH forever.
Contact us at hello@liohproducts.com with your order details and a photo of what you received, so that we can resolve it quickly.

 

Abuses in the return policy

LI:OH Products S.L. reserves the right to cancel orders and permanently block the accounts of those users who make abusive use of the exchange and return policy.