FAQs

ORDER AND CONDITIONS

- Order

- Shipping

- Payment Methods

TERMS OF AGREEMENT AND WITHDRAWAL

- Terms of agreement

    LI:OH Products (Borin Beauty, s.l) ¡Welcome to liohproducts.com!

    The purchase of our products through the web page liohproducts.com (henceforth, the “Web Page” or “liohproducts.com”) shall be governed by the following Terms of Agreement.

    On any issues related with the Terms of Agreement, you can contact our Happy Customer team.

    1. IDENTIFICATION DATA

    The web page, liohproducts.com, is domain owned by Borin Beauty S.L., a business entity constituted under the Spanish legislation, located at Elche, postal code 03203, on the street Banyeres, number 7, registered in the Mercantile Registry of Alicante in volume 3.470, book 0, sheet 5, section: 8, page A-122314, entry: 1 with C.I.F. B-54503198 (henceforth, “BORIN BEAUTY”).

    The activity of BORIN BEAUTY consists on the sale of cosmetic products online, through the web site, and also in person in our LI:OH Store and licensed hairdressing salons.

    2. HOW TO SHOP ON THE WEB PAGE?

    In order to purchase our products on the web page you must be of legal age.

    • Prices

    The products will be sold at the price stated on the web page, prevailing the one reflected in the moment of the confirmation of the order by the customer. All products include the Value Added Tax (VAT) in force, but they exclude the shipping cost, which will vary depending on the value of the products acquired and the country or region where the order will be delivered.

    • Purchase process

    It’s really simple! Firstly you will have to choose the product or products you like, and to do so you will have to go to the top of the web page where you will find the menu with different sections and select the one you are most interested in. Once you click on the product you can choose the desired quantity and add the products to the cart. In addition, you can read all the information, all of the ingredient contained and customer feedback. It will come handy!

    Once you have added the products to your cart you can continue shopping, adding more products or even changing the quantities of any product. Once you have you favorites on the cart you can click on “CHECKOUT” and fill in the personal data. Remember! If you have a coupon code you can apply it in the blank space enabled for it, click on “APPLY” and then checkout. Remember that in case of promotions the coupon codes are usually non-accumulative.

    Once you have filled in the personal data, you can indicate your shipping and/or billing address and select the shipping method and payment method. Moreover, in the addresses section you will find the option to gift-wrap the order. Personal data introduced in the web page will be processed according to our Privacy Policy.

    You can also leave comments for the transporter with any note on the address, time of delivery… or for LIOH PRODUCTS, in case you want separate boxes for your order, to add a brief dedicatory to the order, etc.

    If at this point you still haven’t applied the coupon code, don’t worry! On the right of the screen you will see an overview of your order where there is a space for you to introduce your coupons. Remember to click “ADD” for the discount to be applied.

    Thereupon you must select a shipping method, you can pick between home delivery or a pickup location. If you prefer the delivery on a pickup location you must remember to select the delivery point that better suits your needs and click in continue to proceed to the payment where you can choose between card payment or PayPal.

    Finally, we will ask you to closely read and accept the present Terms of Agreement and our Privacy Policy by clicking “I have read and accept the Privacy Policy” and FINISH ORDER.

    After the payment process is completed you will receive an e-mail confirming the order with the receipt.

    If you still have any doubt or you cannot add nor modify a product, write to us at [email protected]! And we will assist you as soon as possible.

    3. INFORMATION ON DOMESTIC SHIPPING

    Area
    .

    Spain (Pen.)
    Balearic Islands
    Canary Islands

    Fee
    .E

    0,00€
    0,00€
    3,90€

    Transit
    time

    48/72H
    48/72H
    48/72H

    Free
    shipping

    No minimum
    No minimum
    >44,00€


    DELIVERY TIMES

    As a client you expect to receive your order as quickly as possible, which is why we work to deliver your order as soon as possible and with deliveries of 48/72h business days, from the moment you receive the e-mail that confirms your order, in Peninsula. Even so, the periods when launching, promotions or specific LI:OH campaigns are excluded or during Black Friday and Cyber Monday when these transit times are not guaranteed.

    In order to know in which moment your order has been shipped, pay attention to your inbox. We will send you a confirmation e-mail of your order indicating the approximate delivery date. If you order on a business day before 1 pm, you could receive it within the next 48h (business day), if not, the time will be extended another day. At weekends and public holidays, the shipments will be dealt with the following business day.

      INTERNATIONAL SHIPPING

      We work to deliver your order as soon as possible and with deliveries of 48/72h business days. Even so, the periods when launching, promotions or specific LI:OH campaigns are excluded or during Black Friday and Cyber Monday when these transit times are not guaranteed.

      In order to know in which moment your order has been shipped, pay attention to your inbox. We will send you a confirmation e-mail of your order in addition to an e-mail from the logistics company indicating the approximate delivery date. At weekends and public holidays, the shipments will be dealt with the following business day. Please contact us with any further question to [email protected], we will help you!


      Country
      .

      Germany
      Austria
      Belgium
      Denmark
      Finnland
      France (Pen.)
      Irland
      Italy
      Monaco
      Netherlands
      Portugal (Pen.)
      Sweden
      United Kingdom

      USA
      Canada
      Andorra
      Switzerland

      Argentina
      Chile
      Colombia
      Dominican Republic
      Mexico
      Aruba
      Bahamas
      Barbados
      Belice
      Bermudas
      Bolivia
      Brasil
      Costa Rica
      Curazao
      Ecuador
      Panama
      Peru
      Puerto Rico
      Uruguay
      Venezuela

      Fee
      .

      7,90€
      7,90€
      7,90€
      12,90€
      14,90€
      7,90€
      11,90€
      7,90€
      7,90€
      7,90€
      0,00€
      7,90€
      12,90€

      23,90€
      23,90€
      26,90€
      26,90€

      23,90€
      23,90€
      23,90€
      23,90€
      23,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€
      29,90€

      Transit
      time

      48/72H
      48/72H
      48/72H
      48/72H
      48/72H
      48/72H
      48/72H
      48/72H
      48/72H
      48/72H
      48/72H
      48/72H
      48/72H

      72/96H
      72/96H
      48/72H
      48/72H

      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H
      72/96H

      Free
      
Shipping


      > 70,00€

      > 70,00€

      > 70,00€

      > 120,00€

      > 150,00€
      
> 70,00€
      
> 120,00€

      > 70,00€

      > 70,00€
      
> 70,00€
      
No minimum

      > 70,00€

      > 120,00€

      >240,00€
      
> 240,00€
      
> 270,00€

      > 270,00€

      > 240,00€

      > 240,00€
      
> 240,00€

      > 240,00€

      > 240,00€

      > 300,00€
      
> 300,00€
      
> 300,00€
      
> 300,00€
      
> 300,00€
      
> 300,00€
      
> 300,00€

      > 300,00€
      
> 300,00€
      
> 300,00€

      > 300,00€

      > 300,00€

      > 300,00€

      > 300,00€

      > 300,00€


      • What about custom charges?

      Shipments outside the European Union and the Canary Islands could incur in custom costs according to the country of destination. The fee may vary based on the value of the order, the country’s borders and other factors that are based on the product itself. You will be responsible of paying these fees in the correspondent customs agency.

      • Public holidays

      Public holidays in our logistics centre for the year 2020. During these days no order will be prepared, therefore, any orders placed on such days will be delayed to the following business day. We apologize for the inconvenience:

        • October: days 9 and 12
        • November: day 1
        • December: days 6, 8, 25, 26, 29 and 31

      4. INFORMATION ON PAYMENT METHODS

      Payment is made on the last step of the shopping process, after introducing all of the card information and clicking FINISH ORDER.

      The payment of your order can be effected by Visa, Visa Electron, MasterCard, American Express and PayPal. If you select the credit card option, you will be able to introduce all of your card information in the Adyen secure payment section. To make your payment via PayPal, select this method and click “Finish order”. Then you will be redirected to the PayPal page to proceed to the payment.

      If for any reason you cannot go through with the purchase, call us or send us an email to [email protected], we will be delighted to help you.

      Once you have performed the corresponding steps in either of the options, you will be redirected to the Web Page LI:OH PRODUCTS, where you will see a message of order completed. At that time the amount of your order will be deducted from your bank account or PayPal account, in addition to receiving a confirmation e-mail of you order.

      5. RIGHT OF WITHDRAWAL: OUR RETURN POLICY

          6. ANNULMENTS AND CANCELLATIONS OF ORDERS

          If you want to cancel your order you must contact us as soon as possible through our chat, phone or email: [email protected].

          If the order has not been processed already, we could proceed to the cancellation and the refund of the total amount of the purchase. On the contrary, if the order is being processed or it has already been sent and it’s in hands of the delivery company, you shall continue with the return process.

          7. INFORMATION ON THE PROCESSING OF PERSONAL DATA

          If you want to learn how we deal with the personal information that we gather through the web page, you can consult our Cookie and Privacy Policies.

          8. APPLICABLE LAW AND CONFLICT RESOLUTION

          The present Terms of Use are regulated by Spanish legislation. Spanish courts and tribunals will be the single components to resolve any controversy that arises from, or in relation with, such. For the avoidance of doubt, nothing in this clause will limit the national rights of obligatory compliance established by the legislation of a EU Member State in which the consumer is domiciled.

          If any of the present terms is considered void or inapplicable, this arrangement shall be deemed not established and will not affect the other provisions.

          Conflict resolution that may arise from interpretation, validity and execution of the present Terms of Agreement, if you’re resident or citizen in the European Union, you can visit the Online Dispute Resolution Platform of the European Commission, through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES.